By placing an order with Absolute Aromas you agree that you have read, understood and agreed with our terms and conditions of delivery.
We provide a first class service to all our customers. We aim to dispatch your order within two working days, however please note that for items that are made to order, this could take an extra day or so.
While smaller orders are sent by Royal Mail, larger orders may be through the UPS or Parcelforce courier service.
For all UK mainland mail order customers we offer FREE Postage and Packaging on orders over £18. All orders below £18 will be charged at £6.60 for delivery. *All retail prices are quoted including vat*
Trade and Therapist account holders receive FREE Postage and Packaging on all orders over £75.00 (excluding VAT). All orders below will be charged £5.50 (excluding VAT) for delivery.
Rates for Isle of Wight, Isle of Man and the Channel islands may have a surcharge.
Testimonial from Angie Appleton: 'Just to let you know, my order arrived one hour ago and all is present and correct. Thank you so much for such an efficient service, literally less than 24 hours from ordering to delivery, great stuff.'
We ship our European orders by UPS, except for a few countries where FedEx is the most cost-effective method. There is a £25 customs handling fee for certain non-EU countries. Please expect up to 5 days for delivery to remote areas.
We ship all our US orders via FedEx International Priority®. Deliveries are expected to reach most major destinations within 5 working days, though this depends upon customs clearance time.
We ship worldwide to over 220 countries via FedEx International Priority®. Deliveries are expected to reach most major destinations within 5-14 working business days.
Due to restrictions on international air freight, some items will be displayed at the checkout as Hazardous with (*) and will have a shipping surcharge of £40 per consignment.
To avoid this surcharge you may have to consider purchasing two smaller quantities of the same product. For example two 30ml tea tree would not be classed as hazardous but one 50ml tea tree would be. As this is a flat fee, it will be charged only once per consignment, so if you order many different hazardous items, you will only incur one hazardous surcharge.